hebaji believes that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. This page outlines the tools, resources, and guidance available to every player in Bangladesh who wants to stay in control of their gaming activity.
For the vast majority of players on hebaji, placing a bet on a BPL cricket match or spinning the reels on a favourite slot is a fun, recreational activity with a defined budget and a clear stopping point. That is exactly how it should be.
However, hebaji recognises that for some people, gambling can move beyond entertainment and begin to create difficulties. Problem gambling is a recognised condition that can affect anyone — regardless of age, income, or experience level. The risks are real, and hebaji takes its duty of care to players seriously.
The responsible gaming tools and information on this page are here to help you maintain a healthy relationship with gambling. Whether you want to set spending limits, take a short break, or access support, hebaji provides the controls you need — directly within your account, at any time.
Age Restriction: The hebaji platform is strictly for adults aged 18 and above. Players who are found to be under 18 will have their accounts permanently closed and all associated funds forfeited. If you know of a minor accessing hebaji, please contact our support team immediately.
Ask yourself these questions honestly. If you answer "yes" to two or more, it may be time to use one of the tools below or speak to a support professional.
Do you bet more money than you originally planned when you sit down to play?
Have you borrowed money or sold possessions to fund your gambling?
Do you feel restless or irritable when you try to reduce or stop gambling?
Have you tried — and failed — to cut back on the time or money you spend gambling?
Do you chase losses by placing further bets to try to recover what you have lost?
If any of these resonate with you, reach out to the hebaji support team or activate a self-exclusion directly from your account settings. Help is available 24/7.
Every one of these tools is available to all registered players directly within the Account Settings panel — no waiting period, no paperwork, no need to contact support first (except where noted).
Set a daily, weekly, or monthly cap on how much you can deposit into your hebaji account. Once the limit is reached, no further deposits are accepted until the period resets. Limits take effect immediately when set, but increases require a 24-hour cooling-off period before they come into force.
Available instantly in Account Settings
Set a maximum session length so that hebaji automatically alerts you — or logs you out — when you have been playing for a defined period. Choose from 30-minute, 1-hour, 2-hour, or custom duration alerts. Regular breaks help maintain perspective and prevent impulsive decisions.
Available instantly in Account Settings
Define the maximum amount you are comfortable losing in a given time period. If your net losses reach the configured threshold, you will be prevented from placing further bets until the limit period resets. Like deposit limits, reductions take effect immediately while increases require a mandatory cooling-off window.
Available instantly in Account Settings
Enable on-screen pop-up reminders at regular intervals while you are logged in. Each reminder shows you how long you have been playing, your net position for the session, and the option to continue or end your session. These reminders are designed to keep you grounded and in control without interrupting gameplay unnecessarily.
Available instantly in Account Settings
Take a short break from the platform without permanently closing your account. Time-out periods are available for 24 hours, 48 hours, 7 days, or 30 days. During a time-out, you cannot log in, deposit, or place bets. Your account data and any pending withdrawals remain intact. The time-out cannot be reversed once activated — it must run its full course.
Cannot be reversed once activated
Self-exclusion is a formal, binding commitment to stop gambling on hebaji for a minimum of six months, with options extending to one year, three years, or indefinitely. During self-exclusion, your account is suspended, all marketing communications are stopped, and you will be prevented from creating new accounts. To apply, contact the hebaji support team directly — this tool requires human review to ensure it is applied correctly and cannot be self-reversed during the exclusion period.
Contact support to activate — minimum 6 months
Problem gambling rarely announces itself loudly. It tends to develop gradually through small behavioural shifts that are easy to rationalise in the moment. The following are widely recognised warning signs. If several of these apply to you or someone you know, take action sooner rather than later.
The following practical habits can help you keep gambling in its proper place as a form of leisure — not a financial strategy or emotional crutch.
Decide exactly how much you are comfortable spending before you open the app. Treat that amount as entertainment spending — not as an investment — and stop when it is gone.
Set a physical or phone timer before each session. When the timer ends, your session ends — regardless of whether you are ahead or behind. Use hebaji's built-in session time limit as your safety net.
The single most dangerous habit in gambling is chasing a losing streak with larger bets. Each bet is independent — no "comeback" is owed to you by the game. If you are losing, the responsible action is to stop for the day.
Gambling is healthiest when it is one of many recreational activities in your life — not the primary one. Maintaining friendships, hobbies, and physical activity outside of gambling keeps perspective in balance.
hebaji enforces a strict minimum age of 18 years for all players. During account registration, all applicants are required to confirm their date of birth. Account holders who cannot verify their age through the KYC process will have their accounts suspended pending verification, and any funds in an account found to belong to a minor will be forfeited.
Parents and guardians in Bangladesh are encouraged to take the following steps to prevent underage access to online gambling platforms:
Zero Tolerance: hebaji operates a zero-tolerance policy on underage gambling. Accounts confirmed to be held by individuals under 18 are permanently closed with no exceptions. Any balance in such accounts is forfeited in full.
If you feel that gambling is beginning to affect your finances, relationships, mental health, or daily responsibilities, reaching out is the most important step you can take. hebaji's support team is available around the clock.
Connect with a trained hebaji support agent in real time, 24 hours a day, 7 days a week. For responsible gaming concerns, select the "Responsible Gaming" topic when starting the chat to be routed to a specialist agent.
Send a detailed message to the hebaji support team at [email protected] (plain text — not a clickable link). Responsible gaming requests are prioritised and typically receive a substantive response within 24 hours.
Contact the support team via live chat or email to initiate a formal self-exclusion. The agent will guide you through the process and ensure it is applied correctly. Self-exclusion requests are actioned within one business hour of confirmation.
Request a full review of your account's deposit, withdrawal, and betting history at any time. Understanding your historical spending patterns is often a valuable first step toward recognising and addressing problematic behaviour.
External Help: If you feel you need support beyond what hebaji can provide, we encourage you to speak with a qualified counsellor or healthcare professional in Bangladesh. Talking to someone you trust — a family member, a friend, or a doctor — about gambling concerns is always a positive step. hebaji fully supports players who choose to seek external professional assistance.
When gambling is approached responsibly, it is one of the most exciting forms of entertainment available. Explore everything hebaji has to offer — and remember, the tools to stay in control are always just one click away. 18+ only.