hebaji Frequently Asked Questions

Creating a hebaji account takes under three minutes. Visit hebaji.biz and click the registration button, then fill in your username, email address, mobile number, and date of birth. You must be at least 18 years old to register. Once submitted, you will receive a verification code on your mobile number to activate the account. After activation you can log in, make your first deposit, and start playing immediately.

hebaji requires a valid government-issued photo ID for identity verification — your National ID Card (NID), passport, or driving licence are all accepted. You may also be asked to provide a selfie holding the document and proof of your payment method (such as a screenshot of your bKash or Nagad wallet showing your registered number). Submitting clear, legible scans speeds up the KYC review, which typically completes within 24 hours.

Use the 'Forgot Password' link on the hebaji login page to reset your password instantly. Enter your registered email address or mobile number and hebaji will send a reset link or OTP within a few seconds. Follow the instructions to set a new password. If you no longer have access to your registered email or phone number, contact the hebaji support team via live chat to verify your identity and recover the account manually.

No — hebaji permits only one account per person. Duplicate accounts violate the Terms and Conditions and may result in the suspension of all related accounts and the forfeiture of any balances or bonuses. If you have accidentally created a second account, contact support immediately to have the duplicate closed before it causes a problem with your primary account.

To permanently close your hebaji account, contact the support team via live chat or email and request account closure. Before the account is closed, any remaining balance must be withdrawn to your registered payment method. If you are closing due to gambling concerns, hebaji recommends activating self-exclusion instead of a simple closure, as self-exclusion carries additional safeguards that prevent re-registration during the exclusion period.

Yes — hebaji offers comprehensive cricket betting markets for the Bangladesh Premier League (BPL), including match winner, top batsman, total runs, over-by-over markets, and live in-play betting. BPL coverage on hebaji includes all group stage and playoff matches. Markets typically open 24–48 hours before each fixture and odds are updated in real time as each match progresses, so you can place bets before or during the game.

hebaji supports live in-play betting on major cricket tournaments including BPL, IPL, T20 World Cup, and Bangladesh Tigers international fixtures. In-play markets update ball by ball and include options such as next wicket method, runs in the current over, and match winner at any point in the innings. Odds shift dynamically based on the match situation, which creates strong value opportunities for well-informed bettors.

hebaji hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, and Microgaming. The library covers classic three-reel slots, modern five-reel video slots, jackpot slots, and Megaways titles. You can filter by provider, volatility, or RTP to find games that match your playing style. All slot games on hebaji are certified for fair play and use a verified random number generator.

hebaji's live casino section is powered by Evolution Gaming and Ezugi and features real dealers streaming in high definition around the clock. Available games include Live Baccarat, Live Roulette, Live Blackjack, Lightning Dice, and Andar Bahar — a game particularly popular with players from the Bangladesh and South Asia region. Live casino tables are available 24/7, so you can join a game at any time of day or night.

Yes — hebaji is fully optimised for mobile play and works on all modern Android and iOS smartphones and tablets through the mobile browser. No app download is required; simply visit hebaji.biz from your phone's browser and the site adapts automatically to your screen size. All features available on desktop — including live casino, sports betting, slots, deposits, and withdrawals — are available on mobile.

The Return to Player (RTP) percentage varies by individual slot title. Most games available on hebaji carry an RTP between 94% and 97%, which is in line with industry standards for reputable online casinos. The RTP figure for each game is shown in the game's information or paytable section. Higher RTP does not guarantee short-term wins — it is a statistical measure calculated over millions of spins — but it does indicate how much a game pays back over time.

hebaji uses 256-bit SSL encryption to protect all data transmitted between your device and the platform, which is the same standard used by international banks and financial institutions. Player funds are held separately from operational funds, and all financial transactions are processed through verified payment partners including bKash and Nagad. Account security features include password protection, OTP verification on login, and two-factor authentication for sensitive account actions.

Online gambling regulation in Bangladesh is a nuanced area, and hebaji recommends that all players satisfy themselves that their personal use of the platform is consistent with local laws applicable to them. hebaji operates as an international entertainment platform and implements industry-standard responsible gaming and player protection measures including KYC verification, age checks, and self-exclusion tools. Players are solely responsible for determining the legality of their participation under applicable local law.

The minimum age to register and play on hebaji is 18 years old. This is a strict, non-negotiable requirement. All players are required to confirm their date of birth at registration and to verify their age through the KYC process before withdrawals are approved. Accounts found to belong to individuals under 18 are permanently closed and all associated funds are forfeited, in line with responsible gaming standards.

To self-exclude from hebaji, contact the support team via live chat or email at [email protected] and request a formal self-exclusion. Self-exclusion is available for periods of six months, one year, three years, or indefinitely. During self-exclusion your account is suspended, all marketing is stopped, and re-registration is blocked. hebaji treats all self-exclusion requests as a priority and implements them within one business hour of confirmation.

hebaji customer support is available 24 hours a day, seven days a week via live chat on the platform and by email at [email protected] (plain text — not a clickable link). Live chat is the fastest channel — most queries receive a first response within two minutes. For complex account or payment issues, email is recommended as it allows you to include screenshots and attachments. hebaji aims to resolve all support tickets within one business day.